As a leader, your acknowledgment of your personal mistakes will give others permission to experience failure and go on to learn and recover with dignity and increased capability.

Leaders don’t just give answers. They provide just enough information to provoke thinking and to help people discover and see the opportunity for themselves.

  • Leaders provide a starting point, but not a complete solution. By offering a starting point, they generate more questions than answers.

make decisions by first engaging people in debate— not only to achieve sound decisions, but also to develop collective intelligence and to ready their organizations to execute.

“You are teaching by helping your team solve real problems. Even if you know the solution, you don’t offer it. If you do, you’ve lost the teaching moment. It has to be Socratic: you ask the question and tease out the answer.”